What to Do If You Get a Wrong or Damaged Product

Introduction

Online shopping in Pakistan is convenient and fast, but sometimes things don’t go as planned. You might receive the wrong product, a damaged item, or even a parcel missing some accessories. While this can be frustrating, knowing the right steps to take can save you time, money, and stress. In this guide, we’ll explain exactly what you should do if you ever face such a situation.

1. Don’t Panic — Stay Calm

Receiving the wrong or damaged product can be annoying, but it’s a common issue in eCommerce. Couriers handle thousands of parcels daily, and mistakes can happen. The important thing is to act quickly and follow the proper process.

2. Record an Unboxing Video

The most effective proof you can provide is a clear unboxing video. Always record a short video from the moment you open your package. This helps prove whether the product was missing, damaged, or incorrect. Many reliable stores (including AK Dealz) require an unboxing video to process claims.

3. Contact Customer Support Immediately

As soon as you notice the issue, reach out to the store’s support team through WhatsApp, email, or phone. Provide your:

• Order number

• Clear photos/videos of the product

• Short description of the problem

Quick communication increases the chances of getting a fast solution.

4. Review the Store’s Return & Refund Policy

Every trustworthy online store has a Return & Refund Policy. Read the policy to understand:

• The time frame for returns (usually 7 days).

• Who pays the return shipping costs.

• Whether the product will be refunded, replaced, or exchanged.

👉 At AK Dealz, we offer a straightforward and transparent return process so our customers can shop with peace of mind.

5. Keep All Packaging Safe

Don’t throw away the product’s box, tags, or accessories. Sellers often require the original packaging for returns or exchanges. Keeping everything intact makes the process smoother and faster.

Conclusion

Getting the wrong or damaged product is frustrating, but it doesn’t have to ruin your shopping experience. By recording an unboxing video, contacting support quickly, and following the store’s return policy, you can resolve the issue smoothly.

👉 Shop confidently at AK Dealz — we prioritize customer satisfaction with clear policies, responsive support, and nationwide COD. Explore our products today and enjoy risk-free online shopping!